FAQ

What does the service include?

The service includes a PDF copy by email and a hard copy ready for submission sent to your address by post. We can also advise you if you have any questions about legalisation and other requirements to complete your process.

How long does it take?

Delivery times to receive the official hard copy may vary depending on document complexity. However, for most visa-related queries, translations are ready to be sent in 2 to 3 working days. For a more specific delivery timeline, get in touch with us using the form or contact details below.

Will the translation be accepted?

All translations are done by a sworn translator recognised by the Spanish Ministry of Foreign Affairs and are, therefore, recognised by all government agencies and academic institutions in Spain, including Consulates and Embassies in the UK. Translations for submission to the UK authorities are done by a translator member of the Chartered Institute of Linguists and are, therefore, accepted by most agencies and other institutions. Chartered Institute of Linguists In the event you experience any issues, we offer a 100% money-back guarantee.

How can I be sure to get what I need?

Before we send you the official documents, we'll send you a draft so you can make sure that everything is correct and that you are satisfied with the translation. In fact, we only require you to pay once you are happy with the draft before we proceed to certification.

How do I make a payment?

Invoices can be paid by bank transfer using the details provided at the bottom of the invoice. If you need to use a different payment method, please get in touch with us.

Do you offer interpreting services?

Yes, of course. We offer interpreting services in London and the Southeast. For a quote, contact us at info@telojuro.co.uk and we'll reply as soon as possible.

What if I have a different question?

If you have any other questions, please get in touch using any of the following methods:

Email address: info@telojuro.co.uk

WhatsApp: https://wa.me/442081231511

Phone: 020 8123 1511

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